Customer Service Manager

Summary:

Customer Service Manager needed to lead and manage admissions and front office operations at a school.

About the School:

A school with a strong Christ-centered mission, providing quality education rooted in faith and academic excellence. It serves a diverse community of students in a supportive and mission-driven environment.

The Opportunity:

As a Customer Service Manager, you will lead the admissions and front office team, ensuring exceptional service to families and visitors. This role is crucial in maintaining the school’s reputation and providing a welcoming experience for all.

Key Responsibilities:

• Lead and manage the Admissions Coordinator, Receptionist, and Administrative Coordinator to ensure a professional, service-oriented front office team.
• Oversee the admissions process to ensure timely, accurate handling of inquiries, applications, testing, and enrollment decisions.
• Ensure high-quality customer service is consistently delivered to families, visitors, and staff across all touchpoints.
• Manage student records and systems to maintain accurate data in Veracross and support compliance with school standards.
• Collaborate with internal departments to coordinate workflows related to admissions, billing, and administrative support.
• Support school communication and reporting by ensuring timely announcements and providing service and enrollment data to leadership.

Qualifications & Skills:

Required

• Meet or exceed board-mandated qualifications (B2.2.1).
• Bilingual (Japanese and English) required.
• Possess training and/or experience in customer service; degree preferred.
• Strong interpersonal, communication, and organizational skills.
• Proficient in Google Sheets, Docs, and relevant systems.

Preferred

• Experience with school admissions and front office operations.
• Familiarity with Veracross or similar student information systems.

Compensation & Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• Supportive and mission-driven work environment.