Job Description
Summary:
Helpdesk Manager role with IT support across multiple schools in a dynamic educational environment.
About the School:
Located in the heart of the City, the school blends modern innovation with a deep respect for history, offering a diverse and inclusive learning environment.
The Opportunity:
As a Helpdesk Manager, you will lead the IT Support Desk across multiple schools and provide first line IT support. This role is ideal for someone who thrives in a dynamic educational environment and is committed to delivering excellent IT service.
Key Responsibilities:
- Manage and lead the IT Support Desk across multiple school locations.
- Provide first line IT support to users at City Junior School.
- Coordinate with technical teams to ensure efficient resolution of IT issues.
- Develop and implement IT support procedures and policies.
- Maintain strong communication with stakeholders across the organisation.
- Ensure compliance with data protection and safeguarding policies.
- Support the continuous improvement of IT services and user satisfaction.
- Collaborate with external vendors and internal teams to enhance IT infrastructure.
Qualifications & Skills:
Required
- Proven experience in managing IT support desks across multiple locations or organisations.
- Strong organisational and interpersonal skills.
- Commitment to delivering excellent IT support in an educational setting.
- Experience with child protection screening and safeguarding procedures.
- Ability to work in a fast-paced, dynamic environment.
Preferred
- Experience with educational institutions or schools.
- Familiarity with IT systems and software commonly used in schools.
- Knowledge of ITIL or similar IT service management frameworks.
- Experience with remote and on-site support.
Compensation & Benefits:
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- Comprehensive health, dental, and vision insurance.
- Generous holiday allowance and flexible working arrangements.