Job Description
Summary:
Helpdesk Manager role in a dynamic educational environment.
About the School:
The school is committed to fostering a culture of excellence, respect, and lifelong learning. It provides a supportive and stimulating environment where students and staff can thrive.
The Opportunity:
As a Helpdesk Manager, you will lead the IT Support Desk across multiple sites and provide first-line IT support. This role is ideal for someone who thrives in a fast-paced, multi-site educational environment and is passionate about delivering exceptional IT services.
Key Responsibilities:
- Manage and lead the IT Support Desk across multiple locations.
- Provide first-line IT support to users at City Junior School.
- Ensure high-quality service delivery with a focus on user satisfaction.
- Coordinate with technical teams to resolve complex IT issues efficiently.
- Develop and implement IT support procedures and policies.
- Monitor and report on IT service performance and user feedback.
- Collaborate with other departments to align IT support with institutional goals.
- Maintain up-to-date knowledge of IT systems and support tools.
Qualifications & Skills:
Required
- Proven experience in managing an IT Support Desk.
- Strong organisational and interpersonal skills.
- Experience working across multiple sites or organisations.
- Commitment to delivering excellent IT support in an educational environment.
- Ability to manage and lead a team effectively.
Preferred
- Experience with IT systems commonly used in educational institutions.
- Knowledge of child protection screening processes.
- Familiarity with safeguarding and welfare policies in schools.
- Experience in a multi-site educational environment.
Compensation & Benefits:
- Competitive salary and reward package.
- Comprehensive benefits including health, dental, and vision insurance.
- Opportunities for professional development and career growth.