IT Support Technician

Summary:

IT Support Technician role at a school. Support IT and MIS in a multi-site environment.

About the School:

A school with a strong commitment to education and personal development, offering a supportive and inclusive environment for students and staff alike. The institution is focused on academic excellence and fostering a culture of respect and lifelong learning.

The Opportunity:

As an IT Support Technician, you will provide essential IT and MIS support across multiple sites. This role is ideal for someone who is passionate about technology and wants to make a real impact in a dynamic and forward-thinking educational environment. The school is committed to a 'cloud-first' strategy and prioritises cyber security and innovative IT solutions.

Key Responsibilities:

• Provide 1st and 2nd line IT support to staff and students across multiple locations.
• Manage hardware, software, and infrastructure support for schools within the group.
• Work closely with staff to identify and resolve technical issues.
• Deliver ad-hoc training and support to users where required.
• Identify and escalate complex technical issues to IT management in a timely manner.
• Support MIS management and ensure the smooth operation of IT systems.
• Ensure high levels of customer service and technical support across all IT functions.
• Contribute to the implementation of the school’s cloud-first strategy and cyber security initiatives.

Qualifications & Skills:

Required

• A good understanding of IT and technology.
• Experience in providing IT and MIS support in a multi-site environment.
• A full clean UK driving licence and own transport.
• The ability to prioritise tasks and manage multiple responsibilities.
• Strong customer service skills and the ability to work independently and as part of a team.

Preferred

• Previous experience in an educational IT environment.
• Familiarity with cloud-based services and cyber security practices.
• Experience with IT support in a school or similar organisation.
• A fast learner with the ability to follow processes and procedures.

Compensation & Benefits:

• Competitive salary between £26,000 and £29,000.
• 5% employer pension contribution.
• 25 days holiday plus bank holidays per year.