Receptionist and Parent Liaison Officer

Summary:

Receptionist and Parent Liaison Officer needed at a leading school in Dubai. Join a dynamic team dedicated to student success and family engagement.

About the School:

A school committed to innovation and excellence, offering a comprehensive education from early years through to senior years. With a strong focus on character development and academic achievement, it provides a supportive and inspiring environment for students and staff alike.

The Opportunity:

As a Receptionist and Parent Liaison Officer, you will be the first point of contact for parents and visitors, ensuring a seamless experience. You will play a key role in maintaining strong family relationships and supporting the school’s mission of fostering a positive and engaging learning environment.

Key Responsibilities:

• Answer, screen, and forward incoming phone calls, providing accurate and timely information.
• Provide efficient office support to ensure smooth operations across the school.
• Liaise with parents to address concerns, complaints, and compliments, escalating when necessary.
• Coordinate and manage parent/community events to foster engagement and build strong relationships.
• Support the induction process by providing welcome packs and conducting regular follow-up calls.
• Act as the first point of contact for all parental inquiries and complaints, monitoring and escalating concerns appropriately.
• Assist with the registration process, including KHDA student documentation and data entry into relevant systems.
• Maintain accurate records for student attendance, absences, lateness, and early pick-ups.

Qualifications & Skills:

Required

• Bachelor's degree in any discipline.
• Excellent written and verbal communication skills.
• Strong customer service and negotiation abilities.
• Proficient in using computer systems and software.

Preferred

• Experience in a school or educational setting.
• Knowledge of educational policies and procedures.
• Familiarity with CRM and student information systems.
• Experience in managing parent relationships and community engagement.

Compensation & Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• Supportive and inclusive work environment.