Job Description
Summary:
Senior ICT Technician sought to manage IT infrastructure and support staff and students.
About the School:
A school committed to excellence in education, with a strong focus on student independence, integrity, and resilience. It provides a supportive and inclusive environment that empowers students to succeed academically and personally.
The Opportunity:
As a Senior ICT Technician, you will play a vital role in maintaining and improving the school's IT systems. You will lead SharePoint, deliver IT training, and provide technical support to staff and students. This is a hands-on role that combines problem-solving, project involvement, and the opportunity to keep systems running smoothly and securely.
Key Responsibilities:
- Lead and manage SharePoint, ensuring it is a useful shared area for staff
- Deliver IT training sessions, at least three times per year based on academy needs
- Provide high-quality technical support, advice, and guidance to staff and students
- Log, track, and manage all IT incidents and service requests, escalating as needed
- Document known issues, workarounds, and solutions in the Knowledge Base
- Install, configure, and maintain a range of IT devices and systems
- Support and maintain server, network, and infrastructure elements, ensuring security and availability
- Administer Active Directory accounts, user groups, and access permissions
- Assist in ICT projects and document IT procedures and updates
Qualifications & Skills:
Required
- Significant, recent experience in a similar IT Service and Support role, preferably in a secondary school or educational environment
- Current, in-depth experience of supporting Windows 10 PCs, laptops, and tablets
- Recent experience of supporting Apple products, including iMacs and iPads, in an educational environment
- Proven experience of supporting Microsoft products, including Office 365 and Office 2016, SharePoint, and other desktop-related products
- Current, proven experience of Active Directory, including the administration of User accounts, Distribution and Security Groups within a Windows Server 2012 Active Directory
- Excellent troubleshooting and resolution skills
- Good knowledge of Microsoft products, including Office 365 and Office 2016, SharePoint, and Apple OS
Preferred
- Experience of delivering small projects and managing scope and customer expectations
- Experience of preparing and maintaining IT/AV setups for meetings, training sessions, and events
- Experience of staying up to date with new technology developments and best practices
Compensation & Benefits:
- Competitive salary and structured pay scale
- Comprehensive pension scheme with generous employer contributions
- Wellbeing cash plan and electric car scheme
- Professional development and career progression opportunities