Deputy Hotel Manager

Summary:

Deputy Hotel Manager needed at a unique educational and hospitality institution in Minehead.

About the School:

A school dedicated to empowering young adults with SEND through real-world vocational learning in a supportive and inclusive environment. The school is deeply embedded in the local community, offering students valuable opportunities to develop life and work skills.

The Opportunity:

As a Deputy Hotel Manager, you will play a key role in delivering exceptional guest experiences while upholding high standards of education and hospitality. This is an opportunity to lead and inspire in a dynamic, real-world setting where every guest interaction contributes to meaningful learning outcomes for students.

Key Responsibilities:

• Support the Hotel Manager in the day-to-day operations of the hotel, ensuring smooth running and high standards of service.
• Oversee guest experience from initial enquiry through to post-stay review, maintaining a focus on quality and satisfaction.
• Manage and supervise staff, including conducting appraisals and delivering training to ensure team development and performance.
• Monitor and maintain commercial performance, including managing bookings on OTA platforms such as booking.com.
• Ensure compliance with food safety, health and safety, and safeguarding standards across all hotel operations.
• Collaborate with the Hospitality Programme Lead and Senior Leadership Team to align hotel operations with educational goals.
• Assist in rota planning and event management, ensuring seamless delivery of hotel functions and events.
• Maintain and improve standards of food, service, and accommodation to enhance the guest experience.

Qualifications & Skills:

Required

• Proven management experience in a hotel or hospitality environment.
• Experience running a hotel or department independently in the absence of the manager.
• Strong supervisory experience, including conducting appraisals and delivering training.
• Strong understanding of hotel performance and commercial awareness.
• Experience managing OTA platforms, particularly booking.com.
• Knowledge of HACCP, food safety legislation, licensing, and health and safety compliance.
• Confident use of EPOS and hotel booking/property management systems.
• Experience planning and delivering events and functions.
• Level 2 Maths and English or equivalent.

Preferred

• Experience working in a training or educational environment.
• Previous experience with young adults or individuals with special educational needs.
• Experience in a similar role within a hospitality training setting.

Compensation & Benefits:

• Competitive salary of £30,000 per annum.
• Comprehensive benefits package including enhanced annual leave, company sick pay, and life assurance.
• Access to a UK Health Cash Plan covering dental and optician costs.
• 24/7 GP access for you and your household.
• Employee Assistance Programme offering confidential support and counselling.