Investigation Officer

Summary:

Investigation Officer job opportunity at a school rated Outstanding by Ofsted.

About the School:

A school dedicated to providing education and care for individuals with disabilities, rated Outstanding by Ofsted and focused on promoting independence, health, and employability.

The Opportunity:

As an Investigation Officer, you will play a key role in managing and resolving complaints across the organisation, ensuring fairness, dignity, and professionalism in every process. This is a vital position that contributes directly to the school’s commitment to maintaining high standards of service and support for all stakeholders.

Key Responsibilities:

• Coordinating and managing the full complaints investigation process from start to finish.
• Delivering timely, thorough, and impartial reviews of all complaints received.
• Supporting stakeholders, including vulnerable individuals, in raising concerns and providing feedback.
• Maintaining accurate and detailed records for audit and reporting purposes.
• Monitoring and following up on actions and improvements resulting from investigations.
• Preparing comprehensive reports for senior management and relevant teams.
• Conducting root cause analysis to identify trends and recommend improvements.
• Supporting data protection and equality impact assessments within the Quality Team.

Qualifications & Skills:

Required

• Experience in complaints handling or customer service.
• Demonstrable background in a regulated environment, preferably in education or care.
• Strong attention to detail and commitment to accuracy.
• Excellent written and verbal communication skills.
• Ability to remain calm under pressure and demonstrate resilience.
• Strong understanding of GDPR and data protection requirements.
• Ability to work sensitively with a diverse range of stakeholders, including vulnerable individuals.

Preferred

• Experience working collaboratively across multiple teams.
• Analytical mindset with the ability to identify trends and improvements.
• Experience in conducting root cause analysis or similar assessments.
• Familiarity with internal audit processes and continuous improvement initiatives.

Compensation & Benefits:

• Competitive salary and benefits package.
• Enhanced holiday allowance of 33 days per year (pro rata), with the option to buy up to 10 additional days.
• Access to a free Employee Assistance Programme and Blue Light Card discounts.