Parent Liaison and Communications Manager

Summary:

Parent Liaison and Communications Manager role available at a leading international school in Doha.

About the School:

A school committed to academic excellence, pastoral care, and a vibrant co-curriculum, offering a premium British education in an international context. It is consistently recognized as one of the top schools in Doha.

The Opportunity:

The Parent Liaison and Communications Manager plays a pivotal role in shaping the parent experience, ensuring every interaction reflects the school's high standards and British ethos. This role is ideal for someone passionate about hospitality, communication, and supporting families throughout their child's educational journey.

Key Responsibilities:

• Oversee the full parent journey from enrolment to retention, ensuring a seamless and positive experience.
• Champion a hospitality-first culture, focusing on proactive, attentive, and solution-focused service.
• Analyze parent feedback and experience data to identify trends and implement actions that enhance satisfaction and retention.
• Lead the planning and execution of parent engagement events that foster a sense of community and long-term loyalty.
• Maintain consistency in school-wide parent communications, ensuring alignment with admissions and retention cycles.
• Collaborate with regional and Cognita teams to uphold best practices and standards in parent engagement.
• Lead and develop the receptionist team, ensuring high standards of service and data integrity.
• Ensure compliance with school policies, safeguarding requirements, and data protection standards.

Qualifications & Skills:

Required

• Significant experience in parent engagement, hospitality leadership, or school operations, ideally in an international or premium educational environment.
• Demonstrated ability to manage marketing content, retention initiatives, and data-informed decision-making.
• Strong leadership experience with a focus on managing service-driven teams and upholding front-of-house standards.
• Confident in working with school systems to maintain data integrity and reporting accuracy.

Preferred

• Experience with social media content creation and management.
• Familiarity with Cognita’s standards and best practices in parent engagement and communications.
• Knowledge of international education systems and cultural awareness.

Compensation & Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and training.
• Supportive and collaborative work environment.