ICT Support Technician

Summary:

ICT Support Technician role at a school with a dynamic and growing ICT environment.

About the School:

The school is committed to academic excellence and provides a supportive, inclusive environment that fosters personal and professional growth for all staff and students.

The Opportunity:

As an ICT Support Technician, you will play a key role in maintaining and improving the school's ICT infrastructure. This is a chance to contribute to a school that values innovation and technology in education, while supporting both staff and students in their daily learning and working experiences.

Key Responsibilities:

• Provide first line ICT support, with the potential to offer second line support based on experience and qualifications.
• Assist with the maintenance, troubleshooting, and support of hardware and software across the school.
• Collaborate with colleagues to implement and improve ICT systems and processes.
• Communicate effectively with both technical and non-technical staff to resolve issues efficiently.
• Document and track all support requests and resolutions in line with school procedures.
• Stay up to date with the latest developments in ICT and contribute ideas for improvement.
• Support the school’s commitment to using technology to enhance the learning experience for pupils and staff.
• Occasionally travel to other sites within the group of schools as required.

Qualifications & Skills:

Required

• Strong knowledge of general hardware and software.
• Excellent organisational and communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Experience in an ICT support role or similar.
• Problem-solving skills and a commitment to making a positive impact on the school community.

Preferred

• Experience with educational technology and learning platforms.
• Familiarity with virtual learning environments and online teaching tools.
• Experience working in a school or educational setting.
• Knowledge of network infrastructure and security practices.

Compensation & Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and training.
• Supportive and inclusive working environment.