Administrative Officer

Summary:

Administrative Officer needed to provide exceptional customer service and support at a school.

About the School:

A school dedicated to providing high-quality vocational education and adult learning opportunities, with a strong focus on community engagement and learner development.

The Opportunity:

As an Administrative Officer, you will be responsible for delivering exceptional customer service and administrative support across the school. This role plays a vital part in ensuring the smooth operation of student and college services, while maintaining a high standard of communication and support for all stakeholders.

Key Responsibilities:

• Deliver a high standard of customer service and administrative support in line with service outlines
• Ensure student and college services meet the needs of all users and maintain quality standards
• Promote and support the provision of student and college services across the school
• Develop and maintain knowledge of curriculum, financial support, DBS checks, and learner eligibility
• Ensure the switchboard is manned at all times and maintain an outstanding level of service
• Monitor and complete administrative requests in a timely manner
• Assist with administration duties for Community Learning provision, including quality and compliance
• Continuously develop and improve personal professional knowledge and skills

Qualifications & Skills:

Required

• Minimum of level three qualification
• Level two English and maths qualifications
• Strong customer service and administration experience
• Ability to work flexibly and respond to changing priorities
• Knowledge of the school’s structure, curriculum, and administrative processes
• Advanced user of Microsoft Office 365

Preferred

• Experience in a similar educational or administrative role
• Knowledge of learner support systems and processes
• Experience with quality assurance and compliance procedures
• Experience in community learning or adult education settings

Compensation & Benefits:

• Competitive salary package
• Comprehensive benefits including health and wellbeing support
• Opportunities for professional development and training
• Flexible working arrangements
• Supportive and inclusive working environment