Customer Service Officer

Summary:

Customer Service Officer role at a school with a leadership specialism and outstanding Ofsted rating.

About the School:

A school with a strong leadership specialism and an outstanding Ofsted rating. It offers a knowledge-based academic curriculum and a leadership programme that inspires character and social action.

The Opportunity:

As a Customer Service Officer, you will deliver outstanding support to pupils, teachers, and stakeholders. This role is central to ensuring a positive learning environment and is vital to the school's mission of empowering young people through education and leadership.

Key Responsibilities:

• Provide exceptional customer service to pupils, staff, and visitors.
• Manage administrative tasks and support the smooth running of the school.
• Assist with the coordination of school events and activities.
• Maintain accurate records and ensure data is up to date.
• Support the delivery of a high-quality educational experience through effective communication and organisation.
• Collaborate with other departments to ensure the needs of the school community are met.
• Ensure compliance with school policies and procedures.
• Use IT systems and software to support daily operations.

Qualifications & Skills:

Required

• A NVQ Level 1/Level 2 or equivalent qualification.
• Good literacy and numeracy skills to GCSE standard or equivalent experience.
• Experience in an administrative or reception role.
• Experience working within an educational environment.
• Knowledge of IT software such as MS Office and databases used in schools.

Preferred

• Experience in delivering outstanding customer service.
• Understanding of school processes and systems.
• Strong organisational and communication skills.

Compensation & Benefits:

• Competitive salary and pension scheme.
• Generous holiday entitlement.
• Healthcare cash plan.