Customer Service Officer

Summary:

Customer Service Officer opportunity at a school committed to educational excellence and leadership development.

About the School:

A school with an outstanding Ofsted rating and a strong focus on leadership and character development. It provides a knowledge-based curriculum and fosters a supportive, inclusive environment for students of all backgrounds.

The Opportunity:

As a Customer Service Officer, you will play a vital role in delivering exceptional support to students, teachers, and stakeholders. This position is ideal for someone passionate about making a difference in the lives of young people through outstanding service and a commitment to education.

Key Responsibilities:

• Provide exceptional customer service to students, staff, and external stakeholders.
• Manage administrative tasks efficiently to support the smooth running of the school.
• Maintain accurate records and ensure all systems and databases are up to date.
• Liaise with internal and external teams to resolve issues and improve processes.
• Assist with the delivery of school events and initiatives that support student success.
• Support the school’s leadership and character development programmes where appropriate.
• Ensure compliance with school policies and procedures.
• Contribute to a positive and welcoming school environment.

Qualifications & Skills:

Required

• A NVQ Level 1/Level 2 or equivalent qualification, or relevant experience.
• Strong literacy and numeracy skills to GCSE standard.
• Experience in an administrative or reception role.
• Experience working within an educational environment.
• Proficiency in IT software such as MS Office and school databases.

Preferred

• Knowledge of school-specific processes and systems.
• Experience in delivering outstanding customer service.
• An understanding of leadership and character development in education.

Compensation & Benefits:

• Competitive salary and benefits package.
• Generous holiday entitlement and pension scheme.
• Access to professional development and training opportunities.