Insight Executive

Summary:

Join as an Insight Executive to drive data-led decision-making and customer understanding.

About the School:

As a leading academic publisher and assessment organisation, the school is committed to innovation, collaboration, and making a meaningful impact in education. It offers a supportive and inclusive environment for professionals looking to grow and contribute to global learning.

The Opportunity:

As an Insight Executive, you will play a key role in gathering and analysing customer and market insights to support informed decision-making. This is a chance to influence the direction of a world-renowned organisation while working in a dynamic and evolving sector.

Key Responsibilities:

• Deliver customer insight and market research projects, including surveys and online panels, by creating research questions, analysing results, and compiling reports.
• Support the management of online customer panels, maintaining engagement and contributing to strategic recommendations.
• Share insights across the team to drive understanding of customer needs and market dynamics.
• Collaborate with third-party agencies and support the wider Insight team on a range of projects.
• Support the delivery of customer advisory boards, including logistics and stakeholder communication.
• Manage multiple insight projects simultaneously, prioritising work to meet timelines and budgets.
• Ensure customer and research data is handled in line with internal guidance and data protection requirements.

Qualifications & Skills:

Required

• Some experience in market research, customer insight, or data analysis.
• Experience creating, distributing, and analysing results from online surveys or working with customer panels.
• Awareness of qualitative and quantitative research techniques.
• Ability to analyse data and present findings clearly using charts, tables, or visuals.
• Strong communication skills to share insights in engaging formats.
• Strong organisational skills to manage multiple projects and meet deadlines.
• Experience using Excel, PowerPoint, and Word to create reports and presentations.

Preferred

• Experience supporting insight or research projects with multiple stakeholders or third-party agencies.
• Awareness of data protection, privacy, or GDPR requirements in a research context.
• Interest in higher education, academic publishing, or research-based organisations.

Compensation & Benefits:

• Competitive salary range of £29,700 – £38,550 per annum.
• 28 days annual leave plus bank holidays.
• Private medical and permanent health insurance.
• Discretionary annual bonus and group personal pension scheme.