IT Support Technician

Summary:

IT Support Technician (Level 1) role available at a school. Support users with technical issues.

About the School:

A school offers an outstanding all-through education to students aged 2 to 18 in a beautiful 240-acre campus. It is committed to student wellbeing, academic excellence, and a wide range of co-curricular opportunities.

The Opportunity:

As an IT Support Technician (Level 1), you will provide frontline technical support across the organisation, resolving routine IT incidents and delivering a consistent customer support experience. This is a key role in ensuring the school’s IT systems operate smoothly and efficiently.

Key Responsibilities:

• Provide first-line IT support to users, resolving common technical issues within defined procedures.
• Escalate complex, infrastructure-level, or security-related issues to senior IT staff as appropriate.
• Maintain and support end-user devices across Windows and Apple environments.
• Ensure a consistent and reliable customer support experience for all users.
• Follow established procedures and documentation to deliver efficient and effective support.
• Communicate clearly with users and colleagues to resolve technical problems.
• Assist with the implementation of IT policies and procedures.
• Contribute to the continuous improvement of IT support processes and services.

Qualifications & Skills:

Required

• Experience in providing first-line IT support or working in an IT helpdesk environment.
• Working knowledge of Windows and Apple operating systems.
• Understanding of basic IT support and customer service principles.
• Strong communication and organisational skills.
• Ability to follow procedures and escalate issues appropriately.
• Effective time management and problem-solving skills.

Preferred

• Experience with IT ticketing systems or helpdesk software.
• Familiarity with network infrastructure and security basics.
• Previous experience in an educational setting or similar organisation.
• Knowledge of mobile device management and cloud-based services.

Compensation & Benefits:

• Competitive salary and benefits package.
• Comprehensive health, dental, and vision insurance.
• Generous holiday allowance and flexible working arrangements.
• Opportunities for professional development and training.
• Supportive and inclusive working environment.