Duty Manager - Catering and Hospitality

Summary:

Duty Manager - Catering and Hospitality role available at a leading institution.

About the School:

A school with a strong reputation for academic excellence, pastoral care, and a wide range of co-curricular opportunities. It is committed to providing a supportive and inclusive environment for all students.

The Opportunity:

As a Duty Manager within the Catering and Hospitality team, you will provide senior operational management during your shifts, ensuring the smooth running of front-of-house services and maintaining high standards of customer experience. This is a brand-new role offering an opportunity to make a real impact in a dynamic and supportive environment.

Key Responsibilities:

• Manage and oversee front-of-house catering and hospitality services during allocated shifts.
• Ensure high standards of service, staffing, and customer experience are maintained at all times.
• Support the delivery of both core feeding and hospitality operations.
• Monitor and maintain compliance with health, safety, and hygiene standards.
• Provide leadership and guidance to junior staff during your shift.
• Collaborate with other departments to ensure seamless service across the institution.
• Address customer concerns and resolve issues promptly and professionally.
• Maintain accurate records and reports related to service delivery and operations.

Qualifications & Skills:

Required

• Proven experience in a supervisory or management role within catering, hospitality, or a customer-facing service environment.
• A good working knowledge of front-of-house operations and service standards.
• Ability to work flexible hours, including weekends and term-time plus availability.
• Strong leadership and communication skills.
• Commitment to maintaining high standards of service and customer satisfaction.

Preferred

• Experience in managing a team or providing training to staff.
• Knowledge of health and safety regulations in a hospitality setting.
• Experience in a school or educational environment.

Compensation & Benefits:

• Competitive salary based on £32,884 FTE, pro-rata for part-time positions.
• Complimentary meals during working hours.
• Access to onsite leisure facilities, including a gym and swimming pool.