Customer Liaison Officer

Summary:

Customer Liaison Officer role at a school. Join a dynamic team and make a difference.

About the School:

A school with a strong international reputation, offering both British and International Baccalaureate curricula. Committed to providing a world-class education with a focus on community and sustainability.

The Opportunity:

As a Customer Liaison Officer, you will be the first point of contact for visitors, parents, staff, and students. This role is essential in maintaining a welcoming and professional environment, supporting the school’s growth and ensuring excellent customer service across all interactions.

Key Responsibilities:

• Welcome and assist visitors, parents, and staff with a friendly and professional approach.
• Provide support to the sales and enrolment team to enhance student recruitment and satisfaction.
• Manage all communication channels (phone, email, in-person) efficiently and promptly.
• Ensure compliance with safeguarding procedures by managing visitor access and documentation.
• Maintain the reception area and ensure all literature and forms are up to date and available.
• Support parents in providing feedback and resolving issues to ensure high service standards.
• Monitor student attendance and communicate with parents regarding absences.
• Collaborate with administrative, sales, and marketing teams to support school operations and events.
• Uphold all Academy and School policies related to child protection, health and safety, and data protection.

Qualifications & Skills:

Required

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Experience in a customer service or administrative role.
• Ability to work flexibly and independently.
• Commitment to safeguarding and child protection principles.

Preferred

• Experience in an educational or school environment.
• Familiarity with international curricula or educational systems.
• Proficiency in using customer relationship management (CRM) software.
• Knowledge of UAE education regulations and policies.

Compensation & Benefits:

• Attractive tax-free salary.
• Medical coverage for the employee.
• Annual travel allowance for the employee.
• Tuition fee discount as per company policy.