Customer Service Officer

Summary:

Customer Service Officer job opportunity with a school committed to educational excellence and leadership development.

About the School:

A school dedicated to delivering a knowledge-based academic curriculum and fostering leadership skills in young people. It is committed to inspiring charitable and social action and providing a supportive environment for students aged 11 to 16.

The Opportunity:

As a Customer Service Officer, you will play a vital role in supporting pupils, teachers, and stakeholders to ensure a smooth and positive experience for all. This role is central to maintaining a high standard of service and contributing to the school’s mission of educational excellence and leadership development.

Key Responsibilities:

• Provide exceptional customer service to pupils, teachers, and stakeholders.
• Manage administrative tasks and ensure efficient operations within the school.
• Support the delivery of a high-quality learning environment through effective communication and coordination.
• Assist with the implementation of school policies and procedures.
• Maintain accurate records and manage data using IT systems such as MS Office and databases.
• Collaborate with the school’s leadership team to enhance service delivery.
• Develop strong relationships with internal and external stakeholders.
• Ensure compliance with school and academy trust standards and procedures.

Qualifications & Skills:

Required

• NVQ Level 1/Level 2 or equivalent qualification.
• Good level of literacy and numeracy skills to GCSE standard or equivalent experience.
• Experience in an administrative or reception role.
• Experience working within an educational environment.
• Proficiency in IT software such as MS Office and databases.

Preferred

• Experience in delivering customer service within a school setting.
• Understanding of school processes and systems.
• Strong organisational and communication skills.

Compensation & Benefits:

• Competitive salary and benefits package.
• Generous holiday entitlement and pension scheme.
• Access to professional development and training opportunities.