Head of Tutoring Operations

Summary:

Head of Tutoring Operations sought for remote role with travel in London.

About the School:

The school is a leading online institution committed to innovation, personal growth, and academic excellence, offering a unique blend of technology and mentorship to students globally.

The Opportunity:

As the Head of Tutoring Operations, you will be responsible for ensuring the operational excellence and educational integrity of a growing tutoring division. This role is pivotal in driving growth, improving systems, and delivering exceptional service to students, parents, and tutors.

Key Responsibilities:

• Manage and optimize day-to-day operational systems, including CRM and internal platforms, to support business growth and efficiency.
• Act as the Deputy Designated Safeguarding Lead (DDSL), ensuring all tutoring programs meet the highest standards of safety and regulatory compliance.
• Develop and implement Standard Operating Procedures (SOPs) across departments to enhance overall efficiency and effectiveness.
• Support the finance team by providing accurate and timely information and liaising with the Education Support Team.
• Monitor and manage performance of key sales channels, ensuring targets are met and response times are maintained.
• Conduct discovery calls and virtual meetings to understand client needs and convert leads into long-term relationships.
• Build and maintain strong relationships with schools, councils, and elite athlete families, managing complex tuition programs with care.
• Analyze client conversion and retention funnels, identifying bottlenecks and implementing strategies to improve results.
• Lead and develop the Education Support Team, ensuring they are trained and equipped to deliver high-quality service.
• Oversee the recruitment, professional development, and performance of the tutor team, ensuring precise and effective matching with clients.

Qualifications & Skills:

Required

• Proven experience in a senior operational or management role within the education, EdTech, or premium service sector.
• Demonstrated ability to manage, motivate, and develop cross-functional teams.
• Exceptional organisational, problem-solving, and time management skills.
• Excellent written and verbal communication skills with the ability to manage complex relationships.
• Extensive knowledge and proficiency in Google Workspace and CRM systems, including AI tools.

Preferred

• Experience with safeguarding and regulatory compliance in educational settings.
• Background in client relationship management and sales funnel optimization.
• Experience in leading process improvement initiatives.

Compensation & Benefits:

• Competitive salary of £45,000.
• Fully remote working with four required in-person meetings per year in London.
• 24 days of annual leave plus 8 bank holidays.
• Opportunities for professional development and career growth.