IT Support Analyst

Summary:

Join a school as an IT Support Analyst and help maintain a modern and secure IT environment.

About the School:

A school with a rich history and strong Christian ethos, committed to fostering the intellectual, physical, and creative potential of all students in a supportive and stimulating environment.

The Opportunity:

As an IT Support Analyst, you will play a key role in ensuring that all members of staff and students receive exceptional service while maintaining a secure and efficient IT environment. This is an opportunity to contribute to the development of the school’s technical services and support a dynamic and growing institution.

Key Responsibilities:

• Provide first-line IT support to staff and students, ensuring prompt and effective resolution of technical issues.
• Maintain and monitor the school’s network, hardware, and software systems to ensure optimal performance.
• Implement and support IT security measures, including data protection and compliance with best practices.
• Collaborate with other IT team members to develop and improve the school’s technical infrastructure.
• Troubleshoot and resolve complex IT problems with a calm and professional approach.
• Communicate clearly and patiently with users to ensure they understand technical solutions.
• Keep detailed records of all support activities and system changes for audit and reference purposes.
• Stay up to date with emerging technologies and industry trends to enhance the school’s IT services.

Qualifications & Skills:

Required

• Strong technical knowledge of Windows 11, Microsoft 365, Intune, and Azure/Entra ID.
• Experience supporting network, server, or enterprise IT environments.
• Excellent problem-solving skills and the ability to prioritise tasks effectively.
• Understanding of data protection and security best practices.
• Proven ability to deliver excellent customer service and troubleshoot issues calmly and efficiently.

Preferred

• Experience with enterprise-level IT systems and cloud-based solutions.
• Familiarity with ITIL or similar service management frameworks.
• Strong communication and interpersonal skills, with the ability to interact confidently with both technical and non-technical users.
• Experience in a school or educational institution setting.

Compensation & Benefits:

• Competitive salary and benefits package.
• Free meals and extensive staff discounts.
• Comprehensive pension scheme and life assurance.
• Free sports and leisure facilities and a strong commitment to professional development.