IT Support Engineer

Summary:

Join a school as an IT Support Engineer and support a dynamic IT team with cutting-edge projects.

About the School:

A school with a strong commitment to education and student development, fostering a culture of respect, curiosity, and academic excellence. It provides a supportive and inspiring environment for both students and staff.

The Opportunity:

As an IT Support Engineer, you will be instrumental in ensuring the smooth operation of the school’s IT infrastructure. You will provide first and second line support to a wide range of users, including students, staff, and external partners. This is an excellent opportunity to grow your skills and contribute to a school undergoing significant digital transformation.

Key Responsibilities:

• Provide 1st and 2nd line IT support to staff, students, and other end-users across multiple school sites.
• Troubleshoot and resolve technical issues efficiently, ensuring minimal disruption to users.
• Maintain and support key systems including Microsoft 365, Teams, Active Directory, and Sophos Enterprise.
• Collaborate with the IT team on various projects and initiatives to improve digital services.
• Ensure the highest standards of customer service in all user interactions.
• Document and escalate complex issues to the appropriate team members for resolution.
• Stay up to date with emerging technologies and industry best practices in IT support.
• Support the integration of new systems and software across the school network.

Qualifications & Skills:

Required

• Proven experience in IT support, preferably within an educational or corporate environment.
• Strong knowledge of Microsoft 365, Teams, Active Directory, and Sophos Enterprise.
• Excellent problem-solving and analytical skills.
• Outstanding communication and customer service abilities.
• Ability to work independently and as part of a team.
• Experience with help desk systems and ticketing software.

Preferred

• Experience in a multi-site or large-scale organization.
• Familiarity with network infrastructure and security protocols.
• Understanding of digital transformation initiatives in education.
• Experience with cloud-based solutions and IT service management.

Compensation & Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and ongoing training.
• Supportive and inclusive working environment.
• Access to a range of IT resources and tools to enhance performance.
• Flexible working arrangements where possible.