IT Support Officer

Summary:

IT Support Officer role at a prestigious school. Support IT systems and ensure seamless operations.

About the School:

A school committed to academic excellence, character development, and cultural enrichment. It blends tradition with innovation to inspire confident, responsible young people.

The Opportunity:

The IT Support Officer will ensure the smooth operation of the school’s IT systems, supporting both academic and administrative functions. This role is essential in maintaining a robust digital infrastructure that aligns with the school’s mission and values.

Key Responsibilities:

• Deliver responsive, professional first-line support for all users across the school.
• Diagnose and resolve technical issues across a range of devices and systems.
• Configure and maintain user accounts and permissions across the school’s Apple ecosystem.
• Monitor and manage the IT helpdesk system to ensure high user satisfaction.
• Support the stability and performance of the school’s wired and wireless networks.
• Assist in implementing system updates, backups, and security protocols.
• Provide frontline support for classroom technologies and digital learning platforms.
• Support the deployment and troubleshooting of school-issued devices in the 1:1 programme.
• Maintain an up-to-date inventory of all IT and AV equipment.
• Document technical procedures and configurations to promote consistency and knowledge sharing.

Qualifications & Skills:

Required

• Bachelor’s Degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in IT support, preferably within a school or educational institution.
• Strong technical knowledge of hardware, software, networking, and troubleshooting methodologies.
• Proficiency in Microsoft Office 365 and Google Workspace.

Preferred

• Experience with managing IT systems in a Cambridge International Curriculum school environment.
• Certifications such as Apple Certified Macintosh Technician (ACMT), Apple Certified Support Professional (ACSP), CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation.
• Familiarity with local data protection and cybersecurity regulations.

Compensation & Benefits:

• Competitive salary and benefits package.
• Comprehensive health, dental, and vision insurance.
• Professional development and training opportunities.