Service Desk Analyst

Summary:

Service Desk Analyst vacancy at a leading educational institution. Support users with IT services and technical solutions.

About the School:

A school with a strong reputation for academic excellence and a supportive culture. Committed to student success and innovation in education.

The Opportunity:

As a Service Desk Analyst, you will provide first-line technical support to users across the school. This role is ideal for someone who is customer-focused, technically skilled, and passionate about the latest technology. You will play a key role in ensuring smooth IT operations and user satisfaction.

Key Responsibilities:

• Provide timely and effective technical support to users via phone, email, and in-person.
• Troubleshoot and resolve IT-related issues using Windows 11, Office 365, and web-based tools.
• Communicate technical information clearly and simply to non-technical users.
• Document all support interactions and incident resolutions.
• Collaborate with IT teams to escalate and resolve complex issues.
• Stay up to date with emerging technologies and IT best practices.
• Maintain a high level of user satisfaction through prompt and professional service.
• Support the deployment and maintenance of IT hardware and software.

Qualifications & Skills:

Required

• Proven experience in a service desk or IT support role.
• Strong knowledge of Windows 11 and Office 365.
• Ability to learn and support web-based line-of-business tools.
• Understanding of IT hardware and networking concepts.
• Excellent communication and problem-solving skills.
• Commitment to customer service and user satisfaction.

Preferred

• Qualification in IT Service Management or Service Desk Practice.
• Experience in an educational or public sector environment.
• Familiarity with ITIL or similar service management frameworks.
• Ability to work independently and as part of a team.

Compensation & Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and training.
• Supportive and inclusive workplace culture.
• Access to a range of employee wellness and wellbeing initiatives.