Business Support Officer - SEND and Student Welfare

Summary:

Business Support Officer - SEND and Student Welfare opportunity at a school in Birmingham.

About the School:

A school in Birmingham is dedicated to delivering a knowledge-based academic curriculum and fostering leadership skills in students. It is part of a high-performing multi-academy trust committed to improving life chances for young people in disadvantaged communities.

The Opportunity:

As a Business Support Officer - SEND and Student Welfare, you will play a key role in supporting pupils, teachers, and stakeholders to ensure a positive and effective learning environment. This is an opportunity to make a real difference in the lives of young people within a supportive and ambitious school community.

Key Responsibilities:

• Provide exceptional business support services to pupils, teachers, and wider stakeholders.
• Deliver outstanding customer service across all aspects of the school and Star community.
• Use MS Office software, including Word, Excel, Outlook, and databases, to support administrative functions.
• Prioritise tasks efficiently and accurately, meeting deadlines under pressure.
• Develop strong relationships with colleagues and external partners to enhance service delivery.
• Support the implementation of SEND and student welfare initiatives.
• Assist in the management of school operations and organisational processes.
• Contribute to the maintenance of accurate records and data systems.

Qualifications & Skills:

Required

• 5 GCSEs including English and Maths at grade 9-4/A*-C.
• Experience of working in an administrative setting.
• Proficiency in using MS Office software such as Word, Excel, and Outlook.
• Ability to prioritise tasks, work efficiently, and meet deadlines under pressure.

Preferred

• Experience in a school or education setting.
• Knowledge of SEND and student welfare support practices.
• Strong organisational and communication skills.
• Experience with database management systems.

Compensation & Benefits:

• Competitive salary and pension schemes.
• Generous holiday entitlements.
• Healthcare cash plans.
• Professional development opportunities through Star Talent Academy.
• Access to a range of training, mentoring, and progression opportunities.