Customer Service Officer

Summary:

Customer Service Officer job opportunity at a secondary school in Little Hulton.

About the School:

A school in Little Hulton is committed to delivering a knowledge-based academic curriculum and fostering leadership skills in students. It aims to inspire charitable and social action while providing a supportive environment for young people aged 11 to 16.

The Opportunity:

As a Customer Service Officer, you will be a key member of the school’s business support team, delivering outstanding service to pupils, teachers, and stakeholders. This role is essential in creating a positive and efficient learning environment for students in a disadvantaged community.

Key Responsibilities:

• Provide exceptional customer service to pupils, staff, and visitors.
• Manage administrative tasks and support the school’s daily operations.
• Develop and maintain strong relationships with internal and external stakeholders.
• Assist with the coordination of school events and activities.
• Support the implementation of school policies and procedures.
• Ensure the smooth operation of IT systems and software used in the school.
• Maintain accurate and up-to-date records of all interactions and services provided.
• Collaborate with other departments to enhance the overall school experience.

Qualifications & Skills:

Required

• A NVQ Level 1/Level 2 or equivalent qualification.
• Good level of literacy and numeracy skills to GCSE standard or equivalent experience.
• Experience in an administrative or reception role.
• Experience of working within an educational environment.
• Knowledge of IT software packages such as MS Office and databases.

Preferred

• Experience in delivering outstanding customer service in an educational setting.
• Understanding of school processes and systems for effective customer care.
• Strong organisational and communication skills.
• Ability to develop relationships across the school community.

Compensation & Benefits:

• Competitive salary and pension scheme.
• Generous holiday entitlement.
• Healthcare cash plan.