Deputy Director of Technology

Summary:

Deputy Director of Technology opportunity at a leading educational institution.

About the School:

A school committed to innovation, collaboration, and excellence, serving diverse communities across North London. It is dedicated to providing exceptional learning experiences and driving positive change through education and skills development.

The Opportunity:

As Deputy Director of Technology, you will provide senior operational leadership across all College sites, ensuring the delivery of reliable, secure, and user-focused IT services. This is a pivotal role in driving service improvement, cyber security maturity, and digital transformation at a time of significant growth and investment.

Key Responsibilities:

• Lead IT service delivery across all College sites, ensuring end-to-end performance and setting, monitoring, and reporting against SLAs and KPIs.
• Hold accountability for cyber security, including incident oversight and the implementation and regular testing of disaster recovery and business continuity plans.
• Ensure effective integration between IT Support and IT Infrastructure to provide seamless service and oversee application software management.
• Line manage the IT Support Team Manager and IT Infrastructure Team Manager, ensuring effective resource planning and performance management.
• Develop, implement, and maintain IT operational policies, standards, and procedures in line with legal and regulatory requirements.
• Manage relationships with internal stakeholders and external suppliers to ensure value-for-money delivery of IT services.
• Support the Director in delivering the College's IT and digital strategy, contributing to wider transformation initiatives and operational risk management.

Qualifications & Skills:

Required

• A degree or equivalent professional qualification in IT or a related field
• Significant experience managing IT teams and services, ideally in an education or similarly complex environment
• Strong technical knowledge and hands-on experience managing or integrating IT infrastructure, networks, and cloud-based services
• Experience managing or contributing to cyber security frameworks and compliance
• Experience developing and implementing IT policies and procedures
• Ability to set and monitor SLAs and KPIs, analyse helpdesk data, and drive service improvement
• Excellent leadership, communication, and interpersonal skills with a strong customer service ethos
• Strong analytical and problem-solving skills with high attention to detail
• Ability to work calmly under pressure, manage multiple priorities, and meet deadlines
• Strong documentation skills for procedures, policies, and technical configurations
• Evidence of ongoing professional development
• Willingness to work across all College sites and outside normal hours as required
• Commitment to equality, diversity, inclusion, and safeguarding

Preferred

• A management qualification
• A cyber security certification
• Microsoft or Cisco certifications
• Experience with ITIL or other quality management frameworks
• Project management and digital transformation experience
• Knowledge of current and emerging trends in educational technology
• Experience managing supplier relationships and contracts
• Experience with scripting and Microsoft Power Automate
• Experience supporting Apple devices and a range of operating systems including Linux

Compensation & Benefits:

• Generous holiday allowance of 31 days annual leave for support staff
• Annual Season Ticket Loans
• Cycle to Work Scheme
• Employee Support Helpline
• Eye Tests for DSE Users
• Flu vouchers
• Gym Facilities
• Hair Salon Services and Beauty Treatments
• High Street Discounts