IT Infrastructure Manager

Summary:

IT Infrastructure Manager opportunity at a forward-thinking institution in North London.

About the School:

A school committed to innovation and excellence, serving a diverse community in North London. It is dedicated to providing high-quality education and training to over 13,000 students across multiple campuses.

The Opportunity:

As an IT Infrastructure Manager, you will lead the delivery of secure, reliable, and high-performing IT systems across all College sites. This role offers the chance to shape the future of the school’s infrastructure and contribute to key projects that support the institution’s vision for innovation and excellence.

Key Responsibilities:

• Manage the delivery and operation of IT infrastructure including servers, cloud platforms, networks, and core systems, ensuring high availability and performance.
• Act as the technical escalation point for complex incidents, supporting root cause analysis and implementing preventative measures.
• Ensure infrastructure services are maintained securely, implement and maintain security controls, and support cyber security audits.
• Line manage IT Infrastructure Engineers, setting objectives, monitoring performance, and conducting reviews.
• Lead the delivery of infrastructure solutions and provide technical input into College projects and operational decisions.
• Work closely with the IT Support Team Manager to ensure effective end-to-end service delivery and maintain a customer-focused approach.
• Maintain accurate and up-to-date technical documentation and promote high standards and continuous improvement within the team.

Qualifications & Skills:

Required

• A Level 3 qualification in an IT-related subject
• Evidence of continuing professional development in IT systems
• Experience of working in a technology systems role
• Excellent knowledge of networking including TCP/IP, LAN and WAN
• Demonstrable recent experience in the development, support, configuration and troubleshooting of IT infrastructure and services
• Proven technical experience with a wide range of server hardware, virtualisation and application technologies
• Experience of administering Active Directory and Microsoft Office 365
• Experience of implementing change and leading technical teams
• Experience of project management
• Proven ability to provide leadership, vision and motivation to others
• Excellent interpersonal and communication skills, including written and numerical skills for effective reporting
• Ability to work under pressure, prioritise effectively and deliver to deadlines
• Enthusiasm for creative innovation, embracing change and continuous improvement
• Willingness to work across all College sites and flexibly as required
• Commitment to equality, diversity, inclusion and safeguarding

Preferred

• Industry-recognised professional certification in one or more of: Windows Server, SQL Server, Office 365 administration, Cisco, VMWare, storage area networks, SCCM/Intune
• A management qualification and experience of management in a service capacity
• Experience of working to ITIL or other quality management systems
• Knowledge and experience of the education sector
• Experience of implementing and administering G Suite, Apple School Manager, Jamf, Papercut, Veeam or Adobe Creative Cloud
• Knowledge of MacOS and Linux system administration
• Business analysis and case writing experience

Compensation & Benefits:

• 31 days annual leave for support staff plus bank holidays
• Annual Season Ticket Loans
• Cycle to Work Scheme
• Employee Support Helpline
• Eye Tests for DSE Users
• Flu vouchers
• Gym Facilities
• Hair Salon Services and Beauty Treatments
• High Street Discounts