ICT Technician Apprentice

Summary:

ICT Technician Apprentice opportunity with a focus on technical support and training.

About the School:

The school is committed to building strong partnerships with parents, staff, and the local community to ensure the best outcomes for every child. It focuses on delivering high-quality education and support that prepares students for successful futures.

The Opportunity:

We are seeking an ICT Technician Apprentice to join a dynamic team and support the implementation and maintenance of ICT systems across the Trust. This role offers hands-on experience, structured training, and the opportunity to grow within a supportive and professional environment.

Key Responsibilities:

• Assist in the implementation and maintenance of ICT systems across the Trust.
• Provide scheduled technical maintenance and support for ICT systems.
• Deliver reactive IT support, including telephone, remote, and site visits.
• Assist with hardware quotations and procurement processes.
• Participate in online and in-workplace training sessions.
• Collaborate with a dedicated team to ensure continuous improvement in technical support.
• Maintain clear and concise communication with users and colleagues.
• Manage and prioritise tasks effectively to meet deadlines.

Qualifications & Skills:

Required

• Commitment to the school's vision and values.
• Strong communication and organisational skills.
• Ability to work both independently and as part of a team.
• Good problem-solving skills and attention to detail.
• Ability to manage conflicting priorities and work under pressure.
• Basic understanding of ICT systems and infrastructure.

Preferred

• Previous experience in ICT or technical support.
• Knowledge of the school's operating context and ethos.
• Experience with hardware and software troubleshooting.
• Proactive attitude and willingness to learn and develop.

Compensation & Benefits:

• High quality training and development opportunities.
• Mentoring and support from experienced staff.
• Employee benefits including cycle to work scheme, 24/7 GP access, and cash healthcare plan.