IT Support Assistant

Summary:

IT Support Assistant role available at a top-performing school. Ideal for entry-level candidates seeking growth in IT.

About the School:

A school committed to excellence in education, with a strong focus on student achievement and teacher support. It fosters a collaborative and inclusive environment for staff and students alike.

The Opportunity:

Join a supportive team as an IT Support Assistant, where you will gain practical experience in managing and supporting the school’s technology infrastructure. This role offers a unique opportunity to develop your skills in a dynamic and forward-thinking environment, with the potential to progress in your IT career.

Key Responsibilities:

• Resolving day-to-day IT issues across the school
• Assisting with audio-visual equipment, device setup, and software rollouts
• Maintaining accurate records within service management and asset systems
• Providing friendly, clear customer service to staff and students
• Liaising with external suppliers and partners when required
• Supporting general IT queries and troubleshooting on-site
• Performing IT administration tasks, including managing user accounts
• Assisting with staff onboarding and offboarding, ensuring timely setup/removal of access

Qualifications & Skills:

Required

• GCSE Maths and English (A–C / 4–9), or willingness to work towards Functional Skills
• A willingness to learn, develop, and take on new challenges
• Experience working as part of a team (through school, work, sport, volunteering, etc.)
• Good organisation and communication skills

Preferred

• Interest in IT and technology
• Experience with Microsoft 365 or Windows-based systems
• Basic understanding of IT security best practices
• Ability to work independently and as part of a team

Compensation & Benefits:

• Competitive salary and permanent contract
• Full training and support for professional development
• Opportunity to complete a NCFE Level 3 Certificate in Digital Support at no cost