Key Account Manager

Summary:

Key Account Manager role with home-based working and national travel. Build trusted relationships with multi academy trusts.

About the School:

As an independent education charity, the school is dedicated to providing accessible qualifications and support services for teachers and students across the UK.

The Opportunity:

As a Key Account Manager, you will support retention and growth across a defined portfolio of key accounts, primarily multi academy trusts. This role offers the opportunity to build trusted relationships and influence how qualifications are delivered at scale.

Key Responsibilities:

• Support the development and delivery of national key account plans for assigned multi academy trusts
• Build trusted, professional relationships with senior leaders and stakeholders across trusts and individual schools
• Lead day to day engagement across assigned accounts and ensure agreed plans are delivered
• Use customer, competitor and market insight to inform account strategy and decision making
• Work collaboratively with Account Management, Inside Sales, Subject Support, Marketing and other teams to deliver a consistent customer experience
• Support the resolution of customer queries and issues, managing escalations appropriately
• Maintain accurate CRM and account records to support reporting and data led decision making
• Contribute insight from key accounts to help shape the school’s customer offer and approach

Qualifications & Skills:

Required

• Experience in the education sector, or experience in consultative sales supporting complex customer relationships
• The ability to build positive, professional relationships with a wide range of stakeholders, including senior leaders
• Strong organisational skills to manage multiple accounts and competing priorities
• Confidence using data and insight to inform decisions and customer conversations
• A collaborative approach and experience working across teams
• Strong written and verbal communication skills, including presenting to stakeholders
• Commercial awareness and sound judgement
• Full UK driving licence and access to a vehicle

Preferred

• Experience in key account management within a structured environment
• Background in assessment or qualifications delivery
• Experience with multi academy trusts or large educational organisations

Compensation & Benefits:

• Competitive salary aligned to location
• 35 hour working week with 25 days’ annual leave and additional closure days
• Excellent contributory pension scheme with combined contributions of up to 18.5 percent
• Private medical insurance and access to a Health Care Cash Reward Plan