Mental Health Support Worker

Summary:

Mental Health Support Worker job opportunity at a leading institution. Support students and contribute to wellbeing services.

About the School:

The school is committed to excellence in education and student support, with a strong focus on inclusivity, innovation, and community impact. It offers a vibrant, supportive environment for both students and staff.

The Opportunity:

As a Mental Health Support Worker, you will be the first point of contact for students seeking mental health support. You will play a key role in triaging referrals, providing information, and ensuring students are directed to the right services. This is a vital role in supporting student wellbeing and the smooth operation of mental health services.

Key Responsibilities:

• Operate the triage service for students who self-refer or are referred to the Mental Health & Wellbeing Service
• Ensure referrals are triaged promptly and directed to appropriate internal or external services
• Support the Mental Health & Wellbeing Manager with operational delivery of services
• Provide information, resources, and signposting to staff and students
• Track and monitor service take-up and report findings
• Work with the Mental Health & Wellbeing Manager and external agencies to organise mental health awareness events
• Contribute to college-wide responsibilities including safeguarding, equality, health and safety, and continuous improvement
• Assist with additional duties as required, including working across different college sites

Qualifications & Skills:

Required

• Qualified in mental health or a relevant related field
• Experienced in mental health work or other support-based roles
• Knowledgeable about adolescent and adult mental health service delivery
• Able to conduct needs and risk assessments and apply safeguarding principles
• Strong listener with the ability to identify key information and complete assessments efficiently
• Skilled in written and verbal communication, with confident use of IT systems including Word, Excel, PowerPoint, and databases
• Resilient, calm under pressure, and able to manage a busy workload
• Knowledgeable about GDPR and confidentiality requirements
• Committed to equality, diversity, and inclusive practice within a wellbeing context

Preferred

• Experience with mental health awareness events or community outreach
• Experience in a college or educational setting
• Experience with safeguarding and student welfare procedures
• Experience with continuous improvement or quality assurance processes

Compensation & Benefits:

• Competitive salary and pension scheme
• Access to on-site gym facilities and subsidised food and drink options
• Five CPD days per year and opportunities for professional development
• Health cash plan and confidential Employee assistance program
• Discounts on everyday expenses and travel
• Interest-free loans for annual travel season tickets