Reception Manager

Summary:

Reception Manager sought for a dynamic and friendly school. Lead the reception function with exceptional customer service and leadership skills.

About the School:

A school committed to providing a unique and supportive learning environment for students aged 3 to 18. It fosters individual brilliance within a co-educational, open community that celebrates both personal and collective achievements.

The Opportunity:

As a Reception Manager, you will lead the reception function and serve as the first point of contact for students, parents, staff, and visitors. This role requires a highly professional, friendly, and adaptable individual who can manage a team while delivering outstanding customer service and supporting the smooth day-to-day operations of the school.

Key Responsibilities:

• Manage and lead the reception team, ensuring a high standard of service and a welcoming environment for all visitors.
• Coordinate and oversee the smooth running of the front of house operations, including visitor management, phone calls, and correspondence.
• Provide excellent customer service to students, parents, staff, and visitors, maintaining a professional and approachable attitude.
• Support the school’s operations team in delivering a seamless experience across all aspects of the school community.
• Ensure all administrative tasks are completed efficiently, including record-keeping, scheduling, and communication with internal and external stakeholders.
• Act as a key liaison between the school and external parties, representing the school with professionalism and care.
• Contribute to the development and implementation of policies and procedures that support the school’s ethos and values.
• Monitor and maintain the appearance and functionality of the reception area to reflect the school’s standards.

Qualifications & Skills:

Required

• Proven experience in a similar role, such as front of house or concierge, with strong customer service and leadership skills.
• Excellent interpersonal and communication skills, with the ability to interact confidently with all members of the school community.
• Strong organisational and time management abilities, with the capacity to manage multiple tasks and priorities effectively.
• Experience in a school or educational setting is highly desirable.
• A confident, proactive, and positive attitude with the ability to make independent decisions.

Preferred

• Experience in a leadership or line management role within a school or similar organisation.
• Familiarity with school operations and an understanding of the importance of safeguarding and welfare in educational settings.
• Experience with using administrative software and systems to manage day-to-day operations.
• A keen eye for detail and a commitment to maintaining a high standard of service and presentation.

Compensation & Benefits:

• Competitive salary range of £28,428 to £30,780 (dependent on experience).
• Flexible working hours with options for different shifts.
• Comprehensive benefits package including health, dental, and vision insurance.