Senior Network Support Technician

Summary:

Senior Network Support Technician opportunity at a leading school in Tunbridge Wells and Sevenoaks.

About the School:

A school committed to academic excellence and personal development, offering a supportive and inclusive environment for staff and students. With modern facilities and a focus on innovation, it provides a unique platform for professionals to thrive.

The Opportunity:

As a Senior Network Support Technician, you will play a key role in maintaining and supporting the school’s IT infrastructure across multiple sites. This is a vital position that ensures seamless technology use for staff and students, enabling learning and administrative success.

Key Responsibilities:

• Manage and maintain the school’s network infrastructure, ensuring optimal performance and reliability.
• Provide technical support to staff and students across both campuses, resolving hardware and software issues promptly.
• Collaborate with the Network Manager to implement and monitor IT systems and security protocols.
• Conduct regular system audits and updates to ensure compliance with industry standards and school policies.
• Troubleshoot and resolve complex technical problems, minimizing downtime and disruption.
• Document all IT processes, configurations, and incidents for reference and continuous improvement.
• Stay up to date with emerging technologies and trends in network support to enhance service delivery.
• Support the rollout of new IT initiatives and training programs for staff and students.

Qualifications & Skills:

Required

• Level 3 Diploma (or equivalent) in IT or related field.
• Proven experience in a network support or IT environment.
• Strong knowledge of network hardware, software, and security systems.
• Excellent communication skills to interact with stakeholders at all levels.
• Ability to work independently and as part of a team in a fast-paced environment.

Preferred

• Experience with managing IT infrastructure across multiple locations.
• Familiarity with cloud-based systems and remote support tools.
• Understanding of cybersecurity best practices and compliance standards.
• Experience in educational or school environments.

Compensation & Benefits:

• Competitive salary and pension contributions.
• Comprehensive health, dental, and vision insurance.
• Access to professional development and training opportunities.