Student Support Receptionist

Summary:

Join a school as a Student Support Receptionist and make a meaningful impact on student well-being and academic success.

About the School:

The school is committed to fostering academic excellence and personal growth in every student. With a strong emphasis on cooperation, respect, and individual development, it offers a supportive and inclusive environment for both students and staff.

The Opportunity:

As a Student Support Receptionist, you will serve as the first point of contact for students, parents, and staff, providing essential support for student well-being and academic success. This role is critical in ensuring students receive timely assistance and are directed to the appropriate support services when needed.

Key Responsibilities:

• Provide a professional and efficient administrative service with a focus on accuracy and minimal errors.
• Act as the first point of contact for first aid, recording, administering, and monitoring medical needs.
• Deliver a responsive and effective reception service, handling incoming calls, emails, and internal/external inquiries.
• Maintain and update information systems and support the team with administrative tasks.
• Liaise with school staff and families to ensure students receive appropriate support and guidance.
• Respond to emergency alerts and support students in times of crisis, ensuring their physical, mental, and social well-being.
• Facilitate communication between students, parents, and the wider student support team.
• Support the team in creating and maintaining positive relationships with students and families.

Qualifications & Skills:

Required

• Excellent communication and customer service skills.
• Experience in a reception or administrative role, preferably in an educational setting.
• First aid trained and capable of treating minor injuries and administering medication.
• Strong organizational and time management skills.
• Ability to remain calm and professional in high-pressure or emergency situations.
• Commitment to safeguarding and promoting the welfare of children and young people.

Preferred

• Experience working with students with special educational needs.
• Knowledge of child protection and safeguarding procedures.
• Experience with school information systems or administrative software.
• Previous experience in a student support or pastoral care role.

Compensation & Benefits:

• Competitive salary based on Kent Scale B.
• Term-time only working hours with a structured schedule.
• Opportunities for professional development and career growth.